OUR RETURN POLICY AND PROCESS
Quickly and easily return your item(s) through our Returns Portal! Our customers will be able to purchase a return shipping label but the returns portal is open to all customers.
You have 30 days from the date of delivery to return your item.
Returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.
Yes! Fashion Nova offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.
Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
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We do not provide cash refunds. Upon returning the item, you will receive credit in the form of a gift card that can be used online or in a store. Gift cards can be used in one of our physical stores (Burbank, Montebello, Northridge, Panorama, or Topanga). Items purchased as part of a BOGO promotion are not eligible for in-store returns.
All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered "Final Sale" cannot be returned or exchanged in store. Men's products purchased online can only be returned at retail stores carrying Men's (Burbank and Topanga).
When returning merchandise purchased online at a retail store, the store return policy will apply to your online purchase. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are not eligible for an in-store return:
- Dresses
- Bodysuits
- Accessories
- Shoes
- Swim & Lingerie
- Beauty
- NovaKids
- Sale Items
If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service in order to receive a full refund to your original payment method.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Fashion Nova items sent to our Distribution Center will be discarded upon receipt.
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